Send Money Online Directly from Our Mobile App
Get instant transaction status updates and secure payments every time you
send money. Stay informed with personalized exchange rate alerts
for the best value on your transfers.
A hassle-free way to
send money!
- Select a country.
- Enter your details.
- Add the detail of your recipient.
- Hit send.
Regulated & Trusted
DE Money Transfer is authorised by the Financial Conduct Authority (FCA), registration number 579306, and registered with HMRC as a Money Service Business (MSB), registration number XHML00000154125.
Safe & Secure
Your security is our priority. We use robust security measures to help protect your money and personal information.
Customer Focused
We’re committed to providing a reliable, transparent and supportive money transfer experience for every customer.
Frequently Asked
Questions
Find answers to the most frequently asked questions about sending money with DE Money Transfer.
How do I send money online?
Sending money online with DE Money Transfer is quick and straightforward. Simply follow these steps:
- Create an account using the DE Money Transfer website or mobile app.
- Complete your profile and provide any required documents.
- Choose the destination country and payout option, then enter your recipient’s details.
- Select your payment method and confirm your transfer.
What payment methods can I use?
You can pay for your money transfer using:
- Visa
- Mastercard
- Other major debit cards
- Apple Pay or Google Pay when using the DE Money Transfer app
How do I make a money transfer?
To make a money transfer, log in to your DE Money Transfer account and follow these steps:
- Select Send Money.
- Choose the destination country.
- Select a payout option, such as cash pickup, bank deposit or wallet.
- Choose the payout location, where applicable.
- Enter the amount you want to send.
- Select an existing recipient or add a new one.
- Enter or confirm the required bank details for a bank deposit.
- Select your payment method.
- Review the details and confirm your transfer.
What documents do I need to send money online?
When sending money online with DE Money Transfer, you may be asked to provide documents to verify your identity, address or source of funds. The documents required will depend on your transaction and verification requirements.
Proof of ID
- Passport – colour copy
- Driving licence – colour copy
- EU member state ID card with photo – colour copy
- Residence card – colour copy
Proof of address
- Utility bill
- Bank statement
- Bank letter
- Employment letter
- Credit card statement
- NHS letter or GP card
- Official letter from a government body
Proof of funds
Depending on your declared source of funds, we may request:
- Payslips or wage slips
- Credit card statement showing identifying information, such as your name and account number
- Solicitor’s letter or evidence of a property, vehicle or other asset sale
- Bank loan documents, including mortgage documents
- P60, P21 or annual tax return
- Self-assessment documents
DE Money Transfer may request additional documentation in accordance with its compliance requirements and reserves the right to hold or reject a transaction where necessary.
How long does a money transfer take?
Most money transfers are completed instantly or within a few hours once the transfer has been approved.
Transfer times may vary depending on the destination country, payout method and any additional verification requirements. In some cases, additional checks may be required before the transfer can be completed.
How do I cancel a money transfer?
To request the cancellation of a money transfer, log in to the DE Money Transfer app and follow these steps:
- Go to My Transactions.
- Select the transfer you want to cancel.
- Scroll down to Inquiry.
- Select Request Cancellation.
- Enter the reason for your cancellation request and submit it.
Alternatively, you can contact our support team to request a cancellation.
Please note: that cancellation may depend on the status of the transfer. A transfer that has already been processed or paid to the recipient may not be eligible for cancellation.
What does the recipient need to collect a cash transfer?
To collect a cash transfer, the recipient may need to provide the following information at the payout location:
- Transfer reference number
- Valid original ID
- Sender’s name
- Expected transfer amount
The recipient should ensure that their identification details match the information provided for the money transfer.
How long does a bank transfer take?
Bank transfers are typically completed on the same day or within 1–3 business days.
The exact delivery time may vary depending on the recipient’s bank, destination country, weekends and public holidays.
How can I track my money transfer?
You can track your money transfer through the DE Money Transfer app or receive updates by email.
We provide transaction status updates so you can stay informed about the progress of your money transfer.
Still need help?
Our team is here to help with your money transfer, account or any other enquiry.
