Frequently Asked
Questions
How do I send money online?
Sending money online with Dollar East Money Transfer is as easy as it gets. All you need to do is:
- 1. Create an account using our website or mobile app.
- 2. Complete your profile with basic details and required documents.
- 3. Choose the destination country, and desired payout option, and enter the receiver’s details.
- 4. Pay for the transaction using your Debit/Credit Card or your Bank Account.
Do you want to see how these steps work? Click the button below:
What are sending methods?
We offer our services to a wide range of destinations worldwide for online money transfers. Simply choose a country from the list below to send your money.
How can I create a transaction?
To create the transaction, you need to Login your account and once the dashboard opens follow these simple steps:
- 1. Click on send money.
- 2. Choose Destination Country.
- 3. Select payout option, i.e., Cash Pick up, Bank Deposit, or Wallet.
- 4. Select payout location (Bank etc).
- 5. Enter amount.
- 6. Create or choose Beneficiary.
- 7. Confirm Bank details (For bank deposit only).
- 8. Select payment method.
- 9. Confirm the Payment
Which identification documents should I provide?
We may acquire any of the following documents as proof of identity for a transfer:
Proof of ID
- Coloured picture of passport
- Coloured picture of driving license
- Coloured picture of EU member state ID card with photo
- Coloured picture of Resident Card
Proof of address
- Utility bill
- Bank statement
- Bank letter
- Employment letter
- Credit card statement
- NHS letter/GP card
- Official letter from any Government body
Proof of funds: As per declared Source
- Pay/wage slips
- Credit card statement (Document must contain identification such as name and account number)
- Solicitor Letter, House sale receipt, car sale receipt, etc.
- Bank loan documents (including mortgages)
- P60 or P21(Annual Tax Returns)
- Self-assessment
(DE money transfer, in line with its compliance policies, reserves the right to ask for any additional documents, hold or reject payments)
How long does it take for the payment to be completed?
very fast
What is the cancellation procedure?
We offer our services to a wide range of destinations worldwide for online money transfers. Simply choose a country from the list below to send your money.
What information shall I provide to my beneficiary?
We offer our services to a wide range of destinations worldwide for online money transfers. Simply choose a country from the list below to send your money.
How long does an online bank transfer take to be completed?
Typically same day to 3 business days.
Timing depends on the recipient’s bank, country, weekends, and public holidays.
How can I get transaction updates?
We offer our services to a wide range of destinations worldwide for online money transfers. Simply choose a country from the list below to send your money.