Privacy Policy

Your privacy matters to us. Learn how Dollar East collects, uses, and protects your personal information to ensure a safe and secure experience.

Last Updated: Wednesday, August 10, 2025

Introduction

This Privacy Policy explains how Dollar East Money Transfer Limited collects, uses, stores, and protects your personal data in compliance with UK Data Protection laws and the General Data Protection Regulation (GDPR).

Information We Collect

  • Personal Identification: Name, date of birth, address, nationality, ID documents, and contact details.
  • Transaction Information: Amount sent, recipient details, payment method, and bank details.
  • Technical Data: Device type, IP address, and app usage data.

How We Use Your Information

We use your information to:

  • Process and complete your transactions.
  • Verify your identity and comply with AML/CTF regulations.
  • Communicate with you about your transactions and account.
  • Improve our Services and enhance user experience.

Legal Basis for Processing

We process your data under:

  • Contract: To deliver the services you requested.
  • Legal Obligation: To comply with financial regulations.
  • Legitimate Interests: To prevent fraud and protect our systems.

Data Sharing

We may share your data with:

  • Banks, payment processors, and payout agents.
  • Regulatory and law enforcement authorities, if required by law.
  • Our service providers under strict confidentiality agreements.

Data Retention

We retain personal data for as long as necessary to meet legal, regulatory, and business requirements (typically 5 years after your last transaction).

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Your Rights

You have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to our processing of your data.
  • Withdraw consent at any time (where applicable).

Security Measures

We use industry-standard encryption and security measures to protect your personal information against unauthorized access or disclosure.

Cookies & Tracking

Our app may use cookies or similar technologies to improve functionality and user experience.

Changes to Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available in the app and on our website.

Contact Information

For privacy-related queries, contact us at:

Dollar East Money Transfer Limited

Northbridge House, Elm Street Business Park, Elm Street, Burnley, BB10 1PD, United Kingdom

Phone: +44 333 112 2445 / +44 161 850 2424

Email: Email: support@demoneytransfer.com